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Shipping and Returns

Shipping Period

After reception of your payment, the article -if in stock- will be send to you within 48 hours, from the Netherlands.
For shipping periods, click here (the numbers are days, text in Dutch).
If the articel is not in stock, it will be remade and you will be contacted when it's ready (to ship).

Shipping Costs
Shipping costs depend on the weight of the order.
During input of the order you will be shown -before payment- the Shipping costs.

Damage
Because ceramics is a fragile product, J.C. HERMAN Ceramics ships all orders in suitable packaging material.
However, in the event of breakage, J.C. HERMAN Ceramic will keep the shipping authority (PostNL) liable.
The insurance department of PostNL determines the compensation for damages, not J.C. HERMAN Ceramics.
This happens after a study in which pictures of the package and the damage required; the whole procedure can take up to 6 weeks (or more) to complete.