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Shipping and Returns
Shipping and Delivery

Shipping Period

After reception of your payment, the article -if in stock- will be send to you within 48 hours, from the Netherlands.
J.C.Herman.org is not responsable for damage caused by a delay in delivery, but will try to inform you as much as possible about the expected period.

Shipping in Europe

JCHerman.org ships to (practically) whole Europe. Shipping costs are calculated on basis of weight, and are decide by Post NL. Here you will find a table of shipping terms.

E-mail

You will be informed by e-mail about the status of your order.

Stock

All the products on this site are handmade, per piece. When a product is not in stock, it will be made for you, which will take some time.
About this, you will be informed by e-mail
When this period seems to long, you can cancel your order by replying to that mail.

Shipping Method

Your order will be send to you by mail. It is possible to collect your order yourself. Mail or phone us about what time that is possible.

Shipping Costs

Shipping costs depend on the weight of the order.
Returns

Damage
Because ceramics is a fragile product, J.C. HERMAN Ceramics ships all orders in suitable packaging material.
However, in the event of breakage, J.C. HERMAN Ceramic will keep the shipping authority (PostNL) liable.
The insurance department of PostNL determines the compensation for damages, not J.C. HERMAN Ceramics.
This happens after a study in which pictures of the package and the damage required; the whole procedure can take up to 6 weeks (or more) to complete.


Returns

Specially ordered articles cannot be returned, except when received broken (see up).
In case you want to return articles, please contact J.C.Herman.org before doing so (see under).
It's only possible to return your order within 14 days, if it is not used or damaged.
Always send your article from the Mail office; there you will receive a proof and tracenumber to check your parcel. JCHerman.org is not responsible in case your parcel gets lost on the way.

Canceling

You can cancel your order by phone or mail. This you can do at any time before shipping. Also you can return your order within 14 days, if it's in the original wrapping, and undamaged. After cancellation, you will get your money (minus shippingcosts if it's a return) reimbursed within 14 days after reception of your order and bank details.